Professional Services
Geosoft software and solutions are supported by an experienced team of professional service providers dedicated to supporting customer success. Our global professional services team includes earth science and GIS specialists, software developers and IT professionals, with a broad range of skill sets and industry expertise.
Project Planning and Management
Geosoft's professional services team can work with your organisation to develop or refine an exploration information management strategy, including:
- Aligning the project with business objectives and technical requirements.
- Identifying and mapping your exploration data lifecycle workflows.
- Creating an overall solution design that incorporates industry-standard technologies and professional services.
Geosoft's tiered communication and staged progress reporting assures efficient, effective project execution. The professional services team manages the impact of changes from user, technology, and business perspectives with internationally-recognised project management methodologies.
Design, Customisation, and Development
Our Solution and System Architects and Solution Developers can customise solutions to match your organisation's requirements. We can map and document your data workflow and solution architecture, and create metadata tools to encourage the capture and preservation of essential information.
Implementation
Geosoft's Service Delivery team installs and configures custom solutions, and manages global deployment and rollouts for enterprise solutions. The implementation team can also assist in presenting solutions to project stakeholders within your organisation.
Data Review and Preparation Services
Geosoft's professional services team can work with your data managers to review your corporate data assets. The data review is often provided as a pre-cursor to our data preparation service during solution implementation. As part of data preparation, our team works with your data experts to prepare, validate and organise data assets for incorporation into your Exploration Information Management Solution.
Training
On-site training ensures successful deployment and helps staff members throughout your organisation to adopt your Geosoft solution.
Geosoft offers public training courses and topical workshops to exchange lessons learned and innovative approaches to the challenges of exploration data management. Learn more about Geosoft Training.
Support and Customer Service
Geosoft's global technical support network ensures your geoscientists have uninterrupted access to the productivity tools they need. Issues are efficiently resolved through agent-assisted support and tiered support escalation that addresses mission critical requirements.
